Frequently asked questions

Answers to the questions we hear most often about memorials, the directory, and how Pet Legacy Guide works.

What is Pet Legacy Guide?

A free, compassionate resource for pet loss and end-of-life planning — a directory of pet end-of-life services, gentle guides for the hardest decisions, and a Wall of Remembrance where you can create a lasting memorial for a companion who has passed away.

Is it free to create a memorial?

Yes, always. There's no account, no fee, and no catch — just a short form and a photo.

How does the review process work?

Every photo is automatically screened for inappropriate content and scanned for malware, and every submission — photo and story together — is then reviewed by a real person before it's published. Nothing goes live automatically.

What happens to the photo I upload?

It's stored securely and used only to display your memorial page. It isn't shared, sold, or used for anything else.

What kind of photos or stories can't be accepted?

Please keep submissions respectful and on-topic: no explicit, violent, hateful, or spam content, and nothing unrelated to a pet memorial. See our Terms of Service for the full list. If your submission is mistakenly declined, contact us and we'll take another look.

How long does review take?

Usually a day or two, though it can occasionally take longer.

Can I edit or remove a memorial after it's published?

There are no accounts, so changes go through us directly — email us and we'll help as quickly as we can. Keep in mind memorials are meant to be permanent, so please double-check the details before submitting.

Is this veterinary or medical advice?

No. Pet Legacy Guide offers general information only. Always consult a licensed veterinarian about your pet's health, including end-of-life decisions.

How are directory listings put together?

We gather publicly available information about pet end-of-life services and organize it by region. Listings are informational, not endorsements — always confirm details directly with a business before relying on them.

Do you sell or share my data?

No. We don't use accounts, ads, or tracking, and we don't sell information to anyone. See our Privacy Policy for the full picture.